30-day refund and return policy
Springfield Echelon Refunds and Returns
Customers start Springfield Echelon refunds and returns by contacting support within 30 calendar days after delivery to the customer or receiving dealer, as applicable.
30-day request window
Contact us within 30 days of delivery.
To request a return, contact order support within 30 calendar days after you receive the item or, for an FFL-routed order, after the receiving dealer records delivery. Include your order number, the exact product and SKU, and the reason for the request.
First, wait for support to confirm eligibility and provide return instructions before you ship anything. Return only merchandise that remains unused, uninstalled, unaltered and complete, and include its original packaging, labels, manuals and parts.
How the return process works
Keep the order confirmation and all packaging until support resolves the request.
Request authorization
First, send the order number, product SKU, condition and reason for the return. Add clear photos when damage or an incorrect item caused the request.
Follow the return instructions
Next, use the approved destination and packaging guidance. Support may refuse or delay a shipment that lacks authorization.
Inspection and decision
Finally, support inspects the returned item for identity, condition and completeness before approving a refund or another resolution.
Springfield Echelon refunds and returns eligibility
However, the 30-day request window does not make every product returnable.
- Eligible conditionReturn an eligible item unused, uninstalled, unaltered and complete with its original packaging, labels, manuals, accessories and included parts.
- Proof of purchaseProvide the order number or other proof of purchase so support can verify the item, payment and delivery record.
- Non-returnable merchandiseAmmunition, gift cards, digital items, merchandise marked final sale, and items used, installed, altered or damaged after delivery are not eligible unless applicable law requires otherwise.
- Shipping chargesOriginal and return shipping charges are normally non-refundable. However, Springfield Echelon covers reasonable return shipping when an incorrect item or verified shipping damage caused the approved return.
- ExchangesAn exchange depends on eligibility and current inventory. Therefore, support may process an approved request as a refund followed by a new order.
- Incomplete or rejected returnsSupport may reject or adjust a return that does not match its authorization or arrives incomplete, subject to the item condition and applicable law.
Nothing in this policy limits a refund, repair, replacement or other right that applicable law does not allow a seller to exclude.
Firearm and FFL orders
Inspect every firearm before completing the transfer.
The receiving dealer is the inspection point for a firearm order.
Review the firearm at the receiving dealer before completing the transfer. Confirm the model, SKU, finish, capacity and visible condition. If you find damage, an incorrect item or a material difference from the order, do not complete the transfer. Instead, ask the dealer to retain the firearm and packaging, then contact support.
After the customer completes a firearm transfer, the firearm generally falls outside the ordinary 30-day merchandise-return process. A manufacturing defect or warranty concern may require service through the manufacturer. However, applicable law and any written return authorization control when they require a different remedy.
Therefore, do not ship or reroute a firearm that remains with the dealer until support and the receiving dealer provide coordinated instructions.
Refund processing
Approved refunds return to the original payment method.
Support will send a notice after it receives and inspects the returned item. If support approves the return, it submits the refund to the original payment method. Then, the card issuer, bank or payment provider may need additional business days to post the credit.
If an approved refund does not appear after the provider’s normal processing period, check with the provider first and then contact support with the order number. In addition, do not send payment-card details by email.
Shipping and delivery checkpoints
Different products can use different destinations and tracking events.
Customer delivery
Eligible accessories and other non-firearm merchandise ship to the customer address recorded at checkout.
Licensed-dealer delivery
Firearms ship only to the eligible FFL dealer recorded on the order. As a result, mixed carts may produce separate packages.
Prompt inspection
Inspect each delivery promptly. Keep the packaging, labels and clear photos if you find damage, missing contents or an incorrect item.
Ready to start a return request?
Contact support within 30 days and include the order number, exact SKU, item condition and useful photos.